Information in general:
A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at www.youronlinechoices.eu
How to manage your cookies:
If you no longer wish to receive cookies, you can always disable cookies through your browser settings; the Help function within your browser should tell you how.
You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In addition, you can delete cookies that have already been set.
Naturgy will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
Naturgy uses Google Analytics to collect information about how visitors use our websites. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you fill out a form on our websites requesting information from or providing feedback to Naturgy, we ask that you provide, amongst other things, your name, an email address and your postal address. The type of information Naturgy collects is clearly set out on the applicable online form on our websites. We require these details to better understand the needs of visitors to our websites.
This enables us to provide you with information promptly regarding the products and services which you may request from Naturgy from time to time.
The following applies to any information you provide to Naturgy:
You authorise Naturgy to use, store, and process and disclose such information to the extent necessary to provide you with information regarding Naturgy’s products and services.
You will ensure that the information you provide is accurate and complete.
Unless specifically informed otherwise in connection with the products and services provided by Naturgy Energy, we will not release any of the information you provide to third parties.
We will keep your information confidential except where disclosure is required or permitted by law. Generally, we will only use your information within Naturgy. However, sometimes we use third parties to process your information on our behalf. Naturgy requires these third parties to comply with our instructions and we require that they do not use your personal data for their own business purposes, unless you have explicitly consented to the use of your personal data in this way.
Right of access:
You have the right to ask for a copy of your personal data. Naturgy is entitled to charge a nominal administration fee for this. If you wish to avail of this right, you should submit a written request to:
Naturgy Ltd– Data Protection Officer, 24-28 Tara Street, Dublin 2.
In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.
Right of rectification or erasure:
If you would like any of your personal data corrected, if inaccurate, or removed from our files, you can request this to be carried out by emailing us at:firstname.lastname@example.org. Please note, however, that if we delete your personal data it may not be possible for us to fully enable you to access all information regarding our products or services which you may request.
Where applicable, our websites may provide links to other websites. Privacy policies on these websites may differ from that on this website, and we advise that you review the other website’s policies before providing personal data. While every care has been taken to ensure the highest quality and standard of websites to which we link, Naturgy takes no responsibility for the content of those websites and is not responsible for their data protection policies.
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact: Naturgy Ltd – Data Protection Officer, 24-28 Tara Street, Dublin 2.
Naturgy has taken all commercially reasonable steps to ensure the security of your communications with our websites. Information held by our websites is stored on password-protected equipment, behind a firewall and not accessible to the general public via the internet. However, the confidentiality and privacy of data passing over the internet or by email cannot be guaranteed.
Data Protection for Naturgy Customers
In order that Naturgy Energy may provide you with an effective service, it is necessary for Naturgy to collect data relating to you while you are being supplied with Natural Gas, Electricity, Power Purchase Agreements and / or Energy Services. This data is used mainly to manage your customer account and for operational reasons.
From time to time, Naturgy, our agents and/or service providers may collect from our Customers, personal data relating to the employees or other officers of our Customers. Such personal data shall be used and disclosed by Naturgy, at any time in the future, solely as strictly necessary for the purposes of managing our relationship with our Customers pursuant to signing the supply agreement, including for contact purposes and any future sales and marketing activity. Customers shall procure the consent of such individuals to the uses and disclosures of personal data referred to in this condition and shall inform the individuals that they are entitled to access their data and have any incorrect details amended or erased.
Throughout the course our Customer’s ongoing customer/supplier relationship with Naturgy our Customers may from time to time speak to Naturgy employees (or those of our agents and/or service providers) by telephone. As part of its commitment to ensuring that the highest levels of service are provided to our customers, such telephone conversations may be recorded. Naturgy agrees to keep the recorded information in the strictest confidence and to use the information solely for staff training/quality control purposes, for verifying our Customer’s instructions to Naturgy and for such other uses/disclosures as are referred to in this condition. Customers shall procure that its employees and other officers are informed of the terms of this condition. Naturgy will only retain this data in accordance with relevant legislation and regulations.